SERVICE AGREEMENT

This Service Agreement (the “Agreement”) is between Raleigh McKinney DBA Limbo Organizing (the “Company”) and the undersigned (the “Client”) about the Company’s service(s) to be performed at the Client’s stated location (the “Service Location”).  

Rates & Services 

The Client agrees to the rates and services provided in the “Rates and Services” section of this agreement – and understands that they are subject to change without notice.

Service Area 

The Company services Los Angeles properties located in East, Central and West Los Angeles, including Los Feliz, Silverlake, Echo Park, Hollywood, Atwater Village, Eagle Rock, Highland Park, Glendale, Studio City, Encino, Altadena, Pasadena, San Marino, Rosemead, Burbank, Santa Monica, Culver City, Brentwood, Venice, Marina Del Rey and Pacific Palisades unless otherwise agreed upon in writing.

Right To Refuse Service 

The Company reserves the right to refuse service at any property that it deems at its sole discretion to be unsafe or otherwise untenable.

Payment Terms 

Full payment is due at the end of each appointment unless it was paid in advance. Payment is accepted via Zelle, Paypal or Venmo.

Cancellation & “No Show” Fees 

If notified 24-48 hours of the appointment, the Client agrees to pay 50% of the scheduled session (minimum 4 hours). If notified within 24 hours of the appointment, or no notice is given, the Client agrees to pay the full session rate. Appointments may not be rescheduled until such fee(s) are paid in full. 

Refund Policy 

Payments are non-refundable.

Privacy Policy 

The Client’s identifiable information shall never be disclosed without the Client’s written consent except as required by law, or where a situation poses real harm to the Company’s organizers or to others.

Use of Photos 

Photos serve as an internal record of the work performed. If used for marketing purposes, the Client’s identifiable information shall never be disclosed without his or her written consent.

Customer Satisfaction Policy 

The Company strives to achieve 100% customer satisfaction. Should the Client be dissatisfied with the service(s) provided, the Client agrees to submit a written statement of issues and, in good faith, allow the Company to make reasonable efforts to resolve the issue(s). Such statements must be mailed to the Company by registered mail and postmarked within two (2) days from the date of the service in question. Failure to do so within that time implies that the Client fully accepts the work.

Limitation of Liability 

The Client agrees that the Company shall not be responsible for any damages (whether compensatory, direct, indirect, actual, special, punitive, incidental, consequential or otherwise), any losses (whether loss of or damage to property, loss of data, loss of use, loss of income or profit, or loss of any kind), personal injury, claims of third parties, or other claim or liability of any kind, including those resulting from discarding or destroying of any personalities or records (physical, digital, or otherwise). The Client is responsible for providing a list of valuables to the Company of particular concern.

Other Service Providers 

If other service providers will be involved, the Company takes no responsibility – and the Client agrees to hold the Company harmless – for their actions or performance.

Duration of Agreement 

This Agreement shall commence upon the date of execution, shall apply to all services provided by the Company at the Service Location as indicated below, and shall continue in effect until it is terminated as provided herein.

Termination of Agreement 

This Agreement may be terminated by either party with written notice. The Client agrees to pay for all services rendered, cancellation fees, other outstanding fees, and any legal or collection fees incurred by the Company to collect on payments due.

Governing Law 

This Agreement is governed by the laws of the State of California and is not transferable to any other party or service location. The Client agrees to the personal jurisdiction of the state and federal courts in Los Angeles County, California, U.S.A.